CBT Chelmsford Privacy Policy - 2020

What type of information do you collect?

CBT Chelmsford receives, collects and stores any information you enter on our website. In addition, we collect the Internet Protocol (IP) address used to connect your computer to the Internet and connection information. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect and process personally identifiable information (including your name, email, phone number communications); comments, feedback and recommendations. 

How do you collect information?

When you book a session using our user form we collect personal information you give us, such as your name, telephone number, email address and details of the problem you wish to book an assessment for. CBT Chelmsford. CBT Chelmsford use this information to administer and provide an assessment service, to resolve complaints and to process refunds.

Why do you collect such personal information?

We collect such non-personal and personal Information for the following purposes:

  1. To provide and operate the service/s;

  2. To provide our users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users to arrange bookings, resolve complaints and issue refunds;

  4. To create aggregated statistical data and other aggregated and/or inferred non-personal Information, which we may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

How do you store, use, share and disclose your site visitors' personal information?

CBT Chelmsford is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

CBT Chelmsford may need to protect our clients or other people from serious harm. In the course of processing your information, if  CBT Chelmsford's assessors identify that there is a risk of serious harm to yourself or others, CBT Chelmsford may need to break your confidentiality. Considerations about breaking confidentiality are made according to the assessor's clinical judgement. The three instances confidentiality may be broken are to prevent serious harm to yourself or others, to prevent serious crime and disorder, or if ordered to by a British court. In these rare circumstances CBT Chelmsford may share confidential information without your consent, however You will be involved in this process as long as it does not increase the risk to yourself or someone else. To minimise the chance of this being required CBT Chelmsford asks you to confirm that you are not currently in a mental health crisis.  


How do you communicate with your site visitors?


CBT Chelmsford may contact you online, by telephone, e-mail address or text message in order to provide an assessment service, to notify you regarding your booking, to troubleshoot problems with your booking, to resolve disputes and to collect or refund fees. 


How do you use cookies and other tracking tools?


The CBT Chelmsford website is hosted by Wix, which asks for cookies to be stored on your computer. CBT Chelmsford tracks your usage of the website using Google Analytics, and other Wix apps on our website may collect information needed to process a booking. All third-party applications on our website may have their own policies regarding how they collect and store information.


CBT Chelmsford uses Google Analytics to process and store information about your usage of our website, including length of visits to certain pages, page interaction information, methods used to browse away from the page, the date of your visit, the length of time you spend on our site and the town or city you are accessing our website from. This information is not used routinely in the operation of our website and the services we provide, but it is used to identify trends in visits, number of website visits and the general locations visitors are accessing our website from. We do not use Google Analytic data to directly provide our core services, only to assess the effectiveness of our marketing.   

All third-party services, such as Google Analytics or other applications offered through the Wix App Market place cookies or utilize other tracking technologies through Wix´s services. These third-party services may have their own policies regarding how they collect and store information. As these are external services such practices are not covered by CBT Chelmsford’s privacy policy. Please visit the Wix website if you would like to know what cookies are stored on your computer. 

How can I withdraw my consent?

If you don’t want us to process your data anymore, please contact us at enquiries@cbtchelmsford.com

Privacy policy updates


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 


Questions and your contact information


If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at enquiries@cbtchelmsford.com